Attendance Policy

Please note that by enrolling your child(ren) in MandoKids classes, you are agreeing to the following terms and conditions. 

Absences

Due to the nature of our unique programs, MandoKids Learning Centre is unable to provide make-up classes for the missed time. We do, however, understand that situation arise and there may be a need to cancel. With a 24 hours’ notice, MandoKids Learning Centre will issue a credit for the child’s missed class toward his/her next full program registration, with a maximum of 2 classes credits to be issued in each full-term program. Credit will not be issued for any cancellation without 24 hours’ notice prior to the session. Credit cannot be exchanged for cash.

Cancellation/Withdrawls

If you registered for a full program, you have up to the 24 hours prior to the start of 2nd class to withdraw. It will be non-refundable after this timeframe. The amount refunded is prorated based on number of classes remaining.

 

Withdrawals and program changes for Camps programming can be processed by users online, over the phone, or in-person. All withdrawals and program changes are subject to the following timelines and fee structure:
Withdrawals made 31 days or more prior to the start date of the camp = full credit on account or refund
Withdrawals made 10 – 30 days prior to the start date of the camp = credit on account or refund minus a $25 administrative fee per camp
Withdrawals made 9 days or less prior to the start date of the camp = no credit or refund (i.e., 100% forfeiture of camp fee)

Payment

PAYMENT POLICIES *
– In order to reserve my child’s / my space, the full fees must be paid for at the time of booking.
– Refund requests due to personal reason will include an administration fee of $25 applied to each person and per a transaction.

All prices are in Canadian dollars (CAD). MandoKids accepts Credit Cards, Cheques, Email Transfer and cash payment. Payment is required to confirm the registration(s). Upon registration, you will receive a confirmation within 24 hours via email. If you do not receive confirmation within 24 hours, please contact us immediately at mandokidsstudio@gmail.com or 604-263-0172.

Snacks

While we do not have a scheduled snack time, parent/guardian(s) are welcomed to send your child with healthy snacks and water bottles. We ask that the snacks are NUT FREE for the safety of all the children.

Safety

MandoKids Learning Center has been carefully designed to ensure it is a safe, comfortable environment that will accommodate the abilities and needs of all children. As you and your child’s safety is our top priority, we ask parent/guardian(s) to provide us information on the child such as learning needs and health concerns. Parent/guardian(s) need to inform the centre in writing if their child has any allergies. No medication will be administered unless parent/guardian(s)’ authorization has been given.

Illness Policy

We value you and your child’s health as well as the health of the staff, without healthy staff we are unable to provide effective care. We kindly ask parent/guardian(s) to keep the child at home, or make alternate arrangements for the following conditions:

  • Fever over 38º C (101ºF).
  • Infected eyes or skin.
  • Any type of contagious or communicable disease such as flu, measles, mumps, rubella, or chicken pox.
  • Immediately report to staff about any contagious or communicable disease.
  • Unexplained diarrhea or loose stool combined with nausea, vomiting or abdominal cramps.
  • An acute cold with fever, runny nose and eyes, a “croupy” cough or congested to the point that he/she has heavy breathing.

MandoKids Learning Centre reserves the right to refuse the entrance of anyone who appears to have the above symptoms.
If a child becomes sick at the center, we will contact the parent/guardian(s) to pick up the child. In the case where parent/guardian(s) is unable to be reached, we will contact the emergency contact person to pick up the child. The staff will isolate the child from the other children and make him/her as comfortable as possible, but will not administer any medication. Please keep the child at home until he/she is well enough to attend.

Please note that if no authorized contact can be reached in a case of medical emergency, local emergency service (9-1-1) may be contacted. Parent/guardian(s) will be responsible for any charges that is not covered by insurance.

Media release & authorization

MandoKids Learning Center reserves the right to take photos and videos within and about the centre’s premises. MandoKids Learning Center also reserves the right to use such photos and videos for advertising and promotional purposes. If you do not wish your child, yourself or a family member to be photographed, please let us know when you register and we will happily respect your privacy.
Parent/ guardian(s) may take photos of their own child/children in the center, but please respect the privacy of others and avoid taking photos of other children, unless their parent/guardians agree. Parent/guardian(s) must have the consent from other parent/ guardian(s) if they will post their children’s faces on social media or to share their pictures with others.

Release of Children Policy

A child will be released only to the parent/guardian(s) unless otherwise indicated on the registration form.